List offline (stale) customers

GET 
/v2/monitoring/staleness

Returns customers who have stopped pinging within their expected schedule. A customer is flagged as stale when their last ping exceeds 1.5x their configured frequency (e.g., 36 hours for a "daily" schedule). Alerts are automatically resolved when the customer pings again.

Banks subscribe to real-time customer_offline webhook events via POST /v2/webhooks/configure with event_types: ["customer_offline"]. This endpoint provides a dashboard view of all currently-offline customers.

Responses

200

List of currently-stale customers

403

The endpoint requires an account-scoped API key. Legacy keys without an account identity cannot access tenant data. Also returned when the requested resource (loan, schedule) is registered to another account.