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CustomerOfflineWebhookPayload

Webhook payload for customer_offline events. Fired once per customer when their last ping exceeds 1.5x their configured frequency. The alert is automatically resolved when the customer pings again — no duplicate webhooks are sent for the same offline period.

eventstring

Possible values: [customer_offline]

data object
customer_idstring
loan_idstring
frequencystring

Expected ping frequency

last_ping_atstring<date-time>

When the customer last pinged (null if never)

detected_atstring<date-time>

When the offline event was detected

CustomerOfflineWebhookPayload
{
  "event": "customer_offline",
  "data": {
    "customer_id": "CUST-001",
    "loan_id": "LOAN-5678",
    "frequency": "daily",
    "last_ping_at": "2026-04-09T08:30:00Z",
    "detected_at": "2026-04-10T20:00:00Z"
  }
}