StalenessAlert

A customer who has gone offline (not pinged within their expected schedule).

idstring<uuid>

Unique alert identifier

customer_idstring

Customer who went offline

loan_idstring

Associated loan

frequencystring

Expected ping frequency for this loan

Possible values: [2h, 6h, daily, weekly]

last_ping_atstring<date-time>

When the customer last pinged (null if never pinged)

detected_atstring<date-time>

When the system detected the customer was offline

StalenessAlert

{
  "id": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "customer_id": "string",
  "loan_id": "string",
  "frequency": "2h",
  "last_ping_at": "2024-07-29T15:51:28.071Z",
  "detected_at": "2024-07-29T15:51:28.071Z"
}